Make sure all of your cutting software is up-to-date
If that doesn’t work, reinstall the cutting software
If there is a security software on the computer, be sure to disable it as well
If the plug-in is out of date or unavailable, you will have to export the file as an .EPS file unless you are using Silhouette Designer Edition, which you will need to export as an .SVG file
Once it is saved in one of these formats you will be able to import the file in the cutting software